Privacy Policy – Insydr

Last updated: February 2026

Insydr (“we”, “our”, “us”) operates a professional platform connecting verified artist representatives and event organizers.

Operator & Data Controller:
Insydr Labs Ltd
Company No. 17030835
Registered in England and Wales

1. Information We Collect

Account Information

Name
Email address
Account role (e.g. Organizer, Representative)
Profile and verification information (where applicable)

Waitlist / Pre-Launch Signups

Email address provided to join the Insydr launch waitlist

We use waitlist email addresses to notify you about launch access, beta availability, and relevant product updates related to Insydr.

Submission & Communication Data

Offer details and structured submission content
Messages exchanged within the Platform
Contact details you choose to include in submissions

Usage & Technical Data

Device type, operating system, app version
Feature usage and interaction data
Diagnostics, crash reports, performance data

Transaction Data

Subscription status
One-time unlock purchase status

We do not store payment card details. Payments are processed by Apple via StoreKit.

2. Cookies, Pixels, and Advertising

We use cookies and similar technologies (including the Meta Pixel) on our website to help us measure the effectiveness of advertising, understand how visitors use our site, and improve marketing performance.

This may include collecting technical identifiers (such as IP address, device/browser information, and page interactions) and, where enabled, using information that you provide (such as your email address) in a hashed form to help match website activity to Meta accounts for attribution and remarketing (“Advanced Matching”).

You can control cookies through your browser settings and, where available, through any cookie preferences tools we provide. You may also be able to control how Meta uses data for advertising via your Meta ad preferences.

3. How We Use Your Information

We use personal data to:

Provide and operate the Platform
Authenticate users and manage accounts
Facilitate structured submissions and communications
Enable verified representative workflows
Process and validate in-app purchases
Improve reliability, performance, and security
Prevent misuse or fraudulent activity
Measure and improve our advertising and marketing campaigns (e.g., conversion tracking and remarketing).
Comply with legal obligations

4. Legal Basis for Processing (UK GDPR)

We process personal data under the following lawful bases:

Contractual necessity – to provide core Platform functionality.
Legitimate interests – to improve services, maintain security, prevent misuse, and develop AI features.
Legal obligation – to comply with applicable laws and accounting requirements.
Consent – where explicitly requested (e.g., optional features, marketing communications, or marketing cookies/pixels where required).

5. How Information Is Shared

User-to-User Sharing

When you submit an Offer, certain account information (such as your name, email address, and any contact details you include) will be visible to the relevant Verified Representative for the purpose of responding to your enquiry.

Representatives may respond using the contact details provided, and communications may continue outside the Platform at the discretion of the parties. Once communication occurs outside the Platform, Insydr is not responsible for how those parties process personal data independently.

Service Providers

We may share data with trusted service providers including:

Firebase (authentication, database, analytics)
Cloud infrastructure providers
OpenAI (AI-powered feature processing)
Apple (StoreKit purchases)
Meta Platforms, Inc. (Meta Pixel / conversion tracking)

These providers process data solely to provide services to Insydr and are subject to contractual safeguards.

We do not sell personal data.

6. Automated Processing, AI, and Model Training

Insydr uses AI-assisted tools to help structure submissions, assist with artist discovery, and support workflow automation.

These systems operate based on user-provided information and representative-defined parameters. AI tools do not make legally binding decisions. Final booking decisions are made by human representatives.

OpenAI API Processing

Certain AI features use OpenAI’s API to process prompts or structured submission data. Data is transmitted solely for the purpose of generating AI-assisted outputs.

As of the date of this policy, OpenAI does not use API-submitted data to train its general models.

Internal Model Improvement

Insydr may use aggregated, structured, or de-identified submission data to improve its own internal algorithms, ranking systems, and AI features.

Where personal data is used for internal model improvement, processing is based on our legitimate interests in enhancing the Platform.

You may disable the use of your data for internal AI training at any time via the toggle available in your Account settings. Opting out does not affect core Platform functionality.

7. International Transfers

Your data may be processed in countries outside the United Kingdom. Where required, we use appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms to protect personal data.

8. Data Retention

Account data is retained while your account is active.
Upon account deletion, personal data is typically deleted or anonymised within 30–90 days, unless retention is legally required.
Transaction records may be retained longer for tax and accounting compliance.
Messages may remain visible to other users where necessary for legitimate business or legal purposes.

To request deletion, email support@insydr.io from your registered account email.

9. Security

We use industry-standard security measures including encryption in transit, access controls, and secure infrastructure practices.

10. Children’s Privacy

Insydr is intended for professional use and is not directed at individuals under 18. We do not knowingly collect data from minors.

11. Your Rights

Depending on your location, you may have rights including:

Access to your personal data
Correction of inaccurate data
Deletion of personal data
Restriction or objection to processing
Data portability
Withdrawal of consent (where applicable)

UK users may lodge complaints with the Information Commissioner’s Office (ICO).

12. Changes to This Policy

We may update this Privacy Policy from time to time. If material changes are made, we will provide notice within the app or via email where appropriate.

13. Contact

Insydr Labs Ltd
United Kingdom
Email: support@insydr.io
Website: https://insydr.io