Refund Policy
Last updated: Feb 2026
This Refund Policy explains how refunds and cancellations work for purchases made within the Insydr iOS app.
1. Apple In-App Purchases
All digital purchases in the Insydr iOS app (including credit packs) are processed by Apple through Apple In-App Purchase. Apple handles billing, purchase management, and refund decisions.
To request a refund for an Apple-billed purchase, visit: Apple Support – Request a refund
2. Credits
Credit packs provide access to digital submission services within the Platform. Each credit allows the user to submit one Offer through the Insydr platform.
Payment is for access to the Platform's submission technology and routing systems, not for any booking outcome.
Credits are consumed when a submission is made. Purchasing credits does not guarantee that an Offer will be reviewed, responded to, or accepted by any Artist or Representative.
Refund requests for Apple-billed purchases must be submitted directly to Apple using the refund link above.
If you believe a purchase did not unlock correctly due to a technical issue, please contact us at support@insydr.io with:
- the email address associated with your Insydr account
- the approximate time/date of purchase
- a screenshot of the Apple receipt (if available)
3. Digital Services and Cancellation Rights
Where permitted by law, if you request immediate access to digital services, you may lose any statutory right to cancel once the digital service begins. Where required, the app may ask you to confirm this before purchase or before access begins.
Nothing in this policy affects rights you may have under applicable consumer protection laws that cannot be excluded.
4. Contact
If you have questions about billing or purchase access, contact: support@insydr.io
© 2026 Insydr Labs Ltd. All rights reserved.