Terms of Service – Insydr

Last updated: Feb 2026

These Terms of Service (“Terms”) govern your use of the Insydr mobile application and related services (together, the “Platform”). By creating an account, accessing, or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

1. Who We Are

Insydr is operated by Insydr Labs Ltd, a company registered in England and Wales (Company No. 17030835), United Kingdom (“Insydr”, “we”, “us”, “our”).

2. Definitions

• User: anyone who accesses or uses the Platform.
• Organizer: a user submitting an offer or enquiry for an artist appearance or engagement.
• Artist: a performer, creator, or talent listed on the Platform (directly or indirectly).
• Representative: an agent/manager/authorised representative who has access to an Artist profile on the Platform.
• Verified Representative: a Representative who has been verified through our onboarding/verification process.
• Offer: information submitted by an Organizer about an event and proposed engagement (including any proposed fee or budget).
• Submission: the structured delivery of an Offer to a Verified Representative through the Platform.
• AI Tools: automated features (including voice and chat) that help with artist discovery, structuring inputs, and offer preparation.
• Subscription: a recurring in‑app purchase that unlocks subscription features as described in the app at the time of purchase.
• One‑Time Unlock: a one‑off in‑app purchase that unlocks specific functionality as described in the app at the time of purchase.

3. What Insydr Does (and Does Not Do)

Insydr is a professional platform that helps Organizers prepare and submit structured offers to Verified Representatives, and helps Representatives manage inbound enquiries.

The Platform assists in formatting submissions according to representative-defined criteria and may provide automated tools to help users prepare their offer.

Insydr is not:

• a booking agent
• a talent representative
• a broker
• a party to any agreement between an Organizer and an Artist/Representative

Any negotiation, agreement, payment, contracting, performance, cancellation, and fulfilment of an engagement happens directly between the Organizer and the Artist/Representative (whether through the Platform chat or outside the Platform).

Insydr provides access to a digital technology platform that enables structured submissions and communication. Insydr does not act as an agent, representative, fiduciary, employer, or partner of any User. Insydr does not guarantee visibility, response, engagement, commercial outcomes, or booking success.

4. Accounts and Eligibility

• You must be at least 18 years old to use the Platform.
• You agree to provide accurate information and keep your account information up to date.
• You are responsible for activity under your account.

5. Verified Representatives

We take steps to verify Representatives before granting “Verified Representative” status. However, representation relationships can change over time. If you believe a Representative is not authorised for a particular Artist, please contact support.

6. AI Tools and Automated Features

The Platform includes AI Tools that may suggest artists based on information you provide, and may help you structure your Offer based on representative-defined parameters.

AI Tools are provided for convenience and informational assistance only and do not constitute professional, financial, legal, or booking advice. Outputs may be incomplete or inaccurate. You remain responsible for the accuracy of your Offer and for any decisions you make.

You acknowledge that you should not rely solely on AI-generated outputs when making commercial or contractual decisions.

AI Tools do not make legally binding decisions. Final booking decisions (including acceptance/decline) are made by Artists/Representatives.

7. Fees, Subscriptions, and One‑Time Unlocks

The Platform may be free to download, but some features require payment via in‑app purchase. Prices and what is included are shown in the app before you confirm a purchase.

7.1 Purchases via Apple

In‑app purchases are processed by Apple through StoreKit and are subject to Apple’s terms and policies. We do not store your payment card details.

7.2 Subscriptions

• Your Subscription (if available) renews automatically unless cancelled in your App Store settings.
• Subscription features are described in-app at the time of purchase. We may modify or improve features from time to time, provided that any material changes will be communicated in accordance with Section 16.
• We may modify, suspend, or discontinue features at any time. Where reasonably possible, we will take reasonable steps to avoid materially reducing paid functionality during an active subscription period.

7.3 One‑Time Unlocks

• A One‑Time Unlock unlocks functionality as described in‑app at the time of purchase (for example, submission access for a specific Artist).
• Where stated in‑app, a One‑Time Unlock may be time‑limited (for example, valid for 24 hours).

8. Digital Services and Your Cancellation Rights

Where permitted by law, if you purchase digital services and request immediate access to those services, you acknowledge that you may lose any statutory right to cancel once the digital service begins.

Nothing in these Terms affects rights you may have under applicable consumer protection laws that cannot be excluded.

Where required, you will be asked to expressly request immediate access to digital services before purchase is completed.

9. Refunds

Purchases are processed by Apple. Refund requests are generally handled through Apple’s refund process. You can request a refund from Apple at: support.apple.com

For more information, see our Refunds.

If you believe there has been an error with the Platform (for example, a paid feature did not unlock), please contact support and we will investigate.

10. User Content and Communications

The Platform may allow messages between Users. You are responsible for what you send or share. We may moderate or remove content and may suspend accounts where we reasonably believe there is misuse or a violation of these Terms.

Insydr does not endorse, verify, or assume responsibility for User Content or communications between Users.

You grant Insydr a limited, non-exclusive, worldwide, royalty-free licence to host, process, display, transmit, and format your content solely for the purpose of operating, improving, and providing the Platform.

When you submit an Offer or communicate through the Platform, certain account information (such as your name, email address, and any contact details you choose to include) may be visible to the relevant Verified Representative for the purpose of responding to your enquiry or progressing a potential engagement.

Representatives may respond to your Offer directly using the contact details provided and communications may continue outside the Platform at the discretion of the parties involved.

11. Acceptable Use

You agree not to:

• use the Platform for unlawful, harmful, or abusive activities;
• impersonate others or submit false information;
• attempt to reverse engineer, scrape, or disrupt the Platform;
• circumvent access controls or misuse Verified Representative contact details;
• use the Platform to spam, harass, or threaten others;
• interfere with, damage, or compromise the integrity or security of the Platform;
• use the Platform to engage in or promote illegal activities or content.

12. Intellectual Property

12.1 Ownership

The Platform, including its software, code, algorithms, AI Tools, models, user interface, design, workflows, submission structures, formatting systems, verification processes, databases, compilations, and related content (excluding User Content), are owned by or licensed to Insydr and are protected by copyright, database rights, trade mark rights, trade secrets, and other applicable intellectual property laws worldwide.

Certain elements of the Platform may constitute confidential information and trade secrets of Insydr. You agree not to access, use, disclose, or attempt to derive such information except as expressly permitted under these Terms.

All rights not expressly granted are reserved.

12.2 Limited Licence

Subject to your compliance with these Terms, Insydr grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform solely for its intended purpose.

This licence does not include any right to resell, reproduce, distribute, or create derivative services based on the Platform.

12.3 Restrictions

To the maximum extent permitted by law, you must not:

• copy, reproduce, modify, adapt, translate, or create derivative works of the Platform;
• reverse engineer, decompile, disassemble, or attempt to extract source code, models, or underlying systems;
• scrape, harvest, extract, or systematically collect data (including Artist or Representative information);
• use automated tools, bots, or scripts to access or extract data;
• reproduce or replicate the structure, organisation, or formatting logic of Offers, submissions, representative criteria, or verification systems;
• use Platform data or outputs to develop, train, or improve any competing product, service, or AI system.

12.4 Database and Compilation Rights

The compilation, arrangement, and organisation of content and data on the Platform constitute proprietary databases and compilations protected by applicable intellectual property laws.

You may not extract, reuse, or systematically reproduce substantial parts of the Platform’s data, nor repeatedly extract insubstantial parts in a way that conflicts with normal exploitation of the Platform.

12.5 Trade Marks

“Insydr”, Insydr Labs Ltd, and related names, logos, and branding are trade marks or unregistered trade marks of Insydr or its licensors. You may not use them without prior written consent.

12.6 User Content

You retain ownership of content you submit (“User Content”).

You grant Insydr a worldwide, non-exclusive, royalty-free licence to host, process, display, transmit, format, and use your User Content solely for operating, improving, and providing the Platform.

This licence ends when your content is deleted, except where retention is required by law or legitimate business purposes.

12.7 AI Tools and Outputs

The AI Tools, underlying models, and system logic remain the property of Insydr or its licensors and may include proprietary algorithms and trade secrets.

Subject to compliance with these Terms, you may use AI-generated outputs for lawful purposes related to your use of the Platform.

You may not:

• use AI outputs at scale outside the Platform;
• use outputs to train external machine learning or AI systems;
• attempt to identify, replicate, or reconstruct underlying models or decision logic.

12.8 Feedback

If you provide feedback or suggestions regarding the Platform, you grant Insydr a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate that feedback without restriction or compensation.

12.9 No Implied Rights

Nothing in these Terms grants you ownership of the Platform or any intellectual property rights other than the limited licence expressly granted.

13. Disclaimers

• We do not guarantee that any Offer will be reviewed, accepted, responded to, or result in an engagement.
• Artists/Representatives may accept or decline Offers at their discretion.
• The Platform provides tools and routing; it does not provide booking services or negotiation services on behalf of Artists.
• Insydr does not verify the identity, financial solvency, legitimacy, creditworthiness, performance capability, or good faith of Organizers, Artists, or Representatives. You are solely responsible for conducting your own due diligence before entering into any agreement or transferring funds.
• We do not warrant that AI Tools or automated features will be uninterrupted, error-free, or suitable for any specific purpose.

14. Limitation of Liability

The Platform is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Insydr disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and quiet enjoyment.

Nothing in this Section 14 affects statutory rights that cannot be excluded under applicable law.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to the paragraph above, to the maximum extent permitted by law, Insydr will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, data, goodwill, or anticipated savings, whether incurred directly or indirectly.

Subject to the paragraphs above, Insydr’s total aggregate liability arising out of or in connection with the Platform will not exceed the total amount you paid to Insydr via in-app purchases in the 12 months preceding the event giving rise to the claim.

14.1 Dispute Resolution (US Users)

This Section 14.1 applies only if you are a resident of the United States. It affects your rights, including your right to file a lawsuit in court.

(a) Informal Resolution

Before starting arbitration, you agree to contact us and attempt to resolve the dispute informally. You can contact us at support@insydr.io. If the dispute is not resolved within 30 days of first contact, either party may proceed to arbitration (or to small claims court, if applicable).

(b) Binding Individual Arbitration

Except as set out in Section 14.1(c) (Small Claims) and Section 14.1(d) (Injunctive Relief), any dispute, claim, or controversy arising out of or relating to these Terms or the Platform will be resolved by final and binding arbitration on an individual basis, and not in a class, consolidated, or representative action.

(c) Small Claims Exception

You and Insydr may bring an individual claim in small claims court if it qualifies and remains in that court.

(d) Injunctive Relief

Nothing in this Section 14.1 prevents either party from seeking injunctive or other equitable relief in court to prevent actual or threatened misuse of intellectual property, unauthorised access to the Platform, or breach of confidentiality obligations.

(e) Arbitration Administrator and Rules

The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (or, if applicable, the Commercial Arbitration Rules). The arbitrator will have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court will decide enforceability of the class action waiver in Section 14.1(f).

Payment of arbitration fees will be governed by the AAA rules and applicable law. Where required to ensure this arbitration agreement is enforceable, Insydr will pay or reimburse the consumer portion of filing fees for non-frivolous claims.

(f) Class Action Waiver

You and Insydr agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. If this class action waiver is found unenforceable, then the entire arbitration agreement in this Section 14.1 will be null and void.

(g) Opt-Out

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@insydr.io with the subject line “Arbitration Opt-Out” and including your name, the email address associated with your account, and a clear statement that you wish to opt out.

You may also send your opt-out notice by post to Insydr Labs Ltd at the address listed in Section 19.

(h) Venue and Governing Law for US Arbitration

The Federal Arbitration Act governs this Section 14.1. Unless the parties agree otherwise, the arbitration will take place in the United States county (or parish) where you reside, or remotely if permitted by the AAA.

(i) Severability

If any provision of this Section 14.1 is found unenforceable, the remaining provisions will remain in effect, except as set out in Section 14.1(f) regarding the class action waiver.

15. Suspension and Termination

We may suspend or terminate your access if we reasonably believe you have violated these Terms, misused the Platform, or created risk to other users or the Platform.

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice within the app or by email where appropriate. Continued use of the Platform after changes become effective means you accept the updated Terms.

17. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Insydr regarding use of the Platform and supersede any prior agreements, communications, or understandings, whether written or oral.

18. Governing Law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction, except where mandatory local consumer laws apply.

Notwithstanding the above, if you are a resident of the United States, Section 14.1 (Dispute Resolution) will apply.

19. Contact

Insydr Labs Ltd
Company No. 17030835
Registered Office: c/o Dales Evans, 88/90 Baker Street, London, W1U 6TQ
United Kingdom

Support: support@insydr.io
Website: https://insydr.io

20. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Insydr may assign these Terms in connection with a merger, acquisition, restructuring, or sale of assets.

21. Force Majeure

Insydr will not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including acts of God, natural disasters, war, terrorism, labour disputes, internet service disruptions, or governmental actions.

22. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

© 2026 Insydr Labs Ltd. All rights reserved.